When you work with us we commit to being experts in the technical applications of your communications systems so that you don’t have to be. We’ll plan and design, install and maintain your communications solutions so you can keep your focus where it belongs – on your business.
On Site Support
Our on site technicians, field engineers and support staff are expertly trained in all of the products that we sell and receive training and certification classes from the manufacturers directly.
Our support centers rely on highly skilled, experienced personnel to provide all facets of maintenance assistance.
National Technical Support
Adalex Communications operates a National Technical Support Center in Piscataway, New Jersey on a 24-hour 365-day per year basis. The center provides a variety of services including remote maintenance and diagnostic services, telephone support, emergency dispatching and 24/7/365 monitoring.
Personnel in our National Technical Support Center also have immediate access to on site systems for critical spare parts provisioning, problem simulation or disaster recovery support.
Remote Support And Monitoring
We also offer a remote monitoring service, which allows for us to stay one step ahead of telecommunication problems. We are able to continuously monitor each voice system located anywhere around the country with a common management solution.
This ensures that we can recognize device faults and alarms and display those alarms at the designated command center or NOC, immediately notify appropriate staff via a variety of media such as cell phone, email or pager.
Our technicians can remotely access managed devices to perform diagnostics, resolve problems and maintain peak service levels. Remote monitoring plans are tailored to your specific requirements.
Get fast, hassle-free support.
Contact us to learn more about how our support and maintenance services can save you time and money and let you get back to the business of running your business.