Whether you realize it or not, your business has a customer contact center. It may be a single person answering phone calls and responding to emails, or it may be a large, multisite call center utilizing phone, fax and chat services. Either way, each communication is an opportunity to make a positive impression on your customers.
We Design Around Your Unique Needs
Adalex can provide solutions that can help you save time, be more efficient and enhance your customer service. We start by analyzing your unique business needs, whether you have a small group of people or a large-scale contact center. Then we identify tools and solutions that will help you meet goals, streamline business processes and control costs.
A good relationship with customers is central to the success of any business, and effective communication is the lifeblood of that relationship.
Real Time Reporting Tools
Our tools include real time statistics to show you which of your team members is communicating with customers at any given time, how long a call has been in progress, how many customers are waiting in the queue and more to help you make on-the-fly decisions about how to manage or delegate calls.
Historical statistics give you a bird’s eye view of the effectiveness of your customer service by providing insights into which team members responded to service calls and average call time so you can assess ways to improve service.
With historical data and our forecasting tools you can make smart decisions about assigning the right number of human resources to handle fluctuations in call volume.
Call Recording And Compliance
Many companies are also subject to compliance regulations that require recording and archiving of calls. We provide solutions for recording and recovering calls and messages for quality control, training and compliance purposes.
Let us help you improve your customer relationships.
Contact us for a complimentary consultation and find out how we can custom tailor a solution to help you respond more effectively to customers.